The Exchange Surgery - Get Involved

Patient Participation Group

Do you know that YOU can make a difference in your GP practice?

You can join the Practice Participation Group (PPG). PPGs enables a partnership between patients, GPs and their practices to strive to high quality and responsive care and services.

If you are interested in attending this meeting and joining Patient Participation Group, please confirm your attendance by emailing: lamccg.exchangesurgeryreception@nhs.net

What is the role of a Patient Participation Group (PPG)?

If you are The Exchange Surgery patient you can be involve in our Patient Participation Group.

PPGs can fulfil a number of different roles which include:
• Presenting the patient perspective on services in the practice
• Improving communication and understanding between the practice and patients
• Building a good working relationship with practices to benefit the practice and patients

We meet every two months or so to discuss any new or outstanding issues and we also communicate via email to present our views or give constructive feedback to the practice.

Our next meeting is planned for Thursday 27th April 2017 at 7.00pm

2014/2015 Patient Participation Group Report to NHS England: see here

Minutes:

First and very succesful Patient Participation Group (PPG) meeting took place on 22nd January 2015 at 7.00pm. Please see here for minutes from the meeting.

12th March 2015 - please see here

16th April 2015 - please see here

2nd July 2015 - please see PPG minutes

25th February 2016 - please see minutes here

Reports & Surveys

Latest GP Patient Survey you can see here

We ran a survey in February 2014 to ask patients their opinion regarding our appointment system.

The issues were selected because of feedback from patients across the year and the survey was reviewed by patients who are part of the Practice's Virtual Patient Forum.

Below are two documents. The Local Patient Participation Report explains the process that was taken to involve you as patients in this exercise.

The Patient Survey Results and Action plan shows the results of the survey that was carried out and the Action Plan that has been developed to follow through with the suggested changes

Local Patient Participation Report March 2014

Patient Survey Results and Action Plan March 2014

Also attached are the reports from the previous two years.

Patient Survey Results and Action Plan March 2012

Patient Survey Results and Action Plan March 2013

Proposed changes to public health services: Consultation 1^st December – 12^th January 2017

The grant we receive from central government has been reducing since 2015/16 and will, by the end of the 2019/20 financial year, have been reduced by over £5m. This cut from central Government comes at a time when the population of the borough is growing and health needs and rates of certain diseases are increasing.

Additionally, as a result of other reductions in funding from central Government, we will have to find £55m worth of savings between now and 2020 just to balance our budget.

To meet this challenge we have focused on delivering our Health and Wellbeing Strategy priorities and identified with partners £7-8m savings by redesigning services and being more efficient in the way we meet service user needs.

To find out more and join the conversation: