Welcome to The Exchange Surgery
We are a small GP surgery with a team of experienced staff.
We work to promote the benefits of continuity of care, and to ensure that your doctor knows you as an individual. There are benefits to you in being able to see the same GP for your appointments and to know that they are aware of you and your family’s situation.
For this reason we encourage that your whole household is registered with us to allow us to co-ordinate your care where this is beneficial.
To Register click here
You can now consult your doctor online, please click below to submit the form. We will deal with your request within 2 days. Please use this option instead of calling us.
We will now be open 8.00-18.30 DAILY due to staff shortages. Our phone lines and reception will close at 18.30 from Tuesday 17th March 2020
Appointments at the Practice from Monday 16th March
You will not be able to book a face-to-face GP appointment without speaking to a doctor over the phone first. If you need to speak to a GP please book a routine telephone appointment online.
If your problem is urgent you can request a same day call-back from a doctor by calling 020 3049 4888
Please note that all routine asthma, COPD and diabetes reviews have been cancelled for your safety.
Please check our website regularly for updates. For up-to-date information and national guidance, visit https://www.nhs.uk/conditions/coronavirus-covid-19
COVID-19 AND CHILDREN
At this challenging time, it is extremely important for you to know that COVID-19 is unlikely to make your child unwell, but they like everyone else, might be infectious so staying at home when they are well remains the message. However, all the ‘normal’ illnesses that can make children severely unwell still remain and there is a risk that parents may delay bringing their child to the attention of a healthcare professional even if they are unwell, because of concerns about COVID-19.
GPs and hospitals are still providing the same safe care that they have always done for children . If you are not sure if your child is unwell and whether they need to be seen, click here, call 111 or contact your GP. For information about crying babies, click here.
If your child appears severely unwell and advice is not quickly available call 999 or take them to A&E as you would in other times.
The Exchange surgery is engaged in vital COVID 19 research
As part of this, we are helping to carry out a national priority research study called PRINCIPLE.
If you have symptoms of COVID 19, are aged 65 or over, OR are aged 50-64 and have an existing health condition, you may be eligible to join this important study.
If you'd like to discuss taking part in PRINCIPLE, please contact us.
Please see www.phctrials.ox.ac.uk/principle-trial for full details of this study.
If you'd like to know more about COVID 19 research and how you can contribute, please visit the Be Part of Research site, www.bepartofresearch.nihr.ac.uk, which is run by the National Institute for Health Research.
For more information about Coronavirus visit nhs.uk website here
NOVEL CORONAVIRUS (COVID-19)
The situation regarding Novel coronavirus (COVID-19) is rapidly evolving and we are monitoring it carefully. Please read the information below carefully (updated 17 March 2020)
The NHS in south east London and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.
If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.
Please do not book a GP appointment or attend your GP practice.
If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.
But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.
Please note that Coronavirus testing is not available in Primary Care
Connect Lamebth - Support available
MYcommunity Gateway service is available to help offer advice, support, information and reassurance. Open to any age, the public can call on 0333 360 3700, open 10-4 Monday-Friday. Voicemail on outside of hours. Alternatively email email@example.com.
The Gateway service is also co-ordinating requests for tasks such as shopping, dropping off donations, welfare calls etc. We are just about to be able to take payments over the phone so people unable to get out to the shops can pay us for their shopping and do not need to hand their debit cards over to anyone else. More details to follow. The HandyFix team are coordinating the actual tasks being done, and indeed doing lots of shopping themselves with the help of volunteers.
For those struggling with food resource we are to Utilising the Food Partnership Lambeth- (Council form on https://www.lambeth.gov.uk/coronavirus-covid-19/get-support-for-yourself-or-a-vulnerable-person/urgent-assistance)
The Food Partnership will send out a Food & Supplies pack (stuff like bread, milk, pasta, fruit and veg, toilet roll etc) ASAP (today, tomorrow by the latest), to EVERY referral we make.
Food parcels are sent within 72 hours- earlier if marked urgent.
Try the new NHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use Patient Access or any other access app, you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
When We are Closed
If you need urgent access to a GP over the weekend, when we are closed, then call 111 and you will be assessed over the phone. If a face to face appointment is needed, you will be offered an appointment in an access hub, which may well be at Gracefield Gardens (but could be somewhere else in Lambeth)
The Exchange Surgery pledges to improve Patient Safety
The Exchange Surgery announces it has pledged to improve patient safety as part of the national campaign, Sign up to Safety.
Sign up to Safety is a national patient safety campaign to help the NHS in England build a safer NHS and address the problem of unsafe care and avoidable harm.
So far, over 200 organisations have pledged support and are committed to improve the safety of healthcare through personalised Safety Improvement Plans.
These outline the actions that will be taken in response to five Sign up to Safety pledges.
Our pledges for The Exchange Surgery have been made available for patients, staff and carers here
Lambeth Stop Smoking Service Info
Good Thinking is London’s unique digital mental wellbeing service designed to support Londoners who are looking for personalised new ways to improve their wellbeing. It was created to offer different levels of self-care support for people experiencing anxiety, stress, feeling low and sleeping difficulties.
Everyone who lives and works in London is encouraged to visit www.good-thinking.uk anytime of the day or night and use the simple three question quizzes or self-assessment to find the latest on and offline products to support and boost wellbeing.
All resources have been reviewed by Good Thinking’s consultant psychiatrist Dr Richard Graham. It is made possible by a partnership of London’s local authorities, NHS and Public Health England and is supported by the Mayor of London.
Visit Healthy London Partnership’s website to find out more about Good Thinking