A significant number of appointments per week are being wasted when a patient does not turn up for the appointment and does not contact the surgery in advance to cancel/change appointment.

Please help us to provide care to all in need by cancelling appointments you are not able to attend. 

The practice has a policy on patients not attending appointments which in extreme cases can result in the patient being removed from our practice list. If you wish to cancel the appointment you can do so by either:

  • Texting back CANCEL to an appointment confirmation text if received
  •  Calling the reception on 020 3474 6410
  • Sending an email to exchangesurgeryreception@nhs.net (please note we need at least 12 hours’ notice
  •  Login to Patient Access account and cancel the appointment


Please see DNA Policy to find out more

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